Style de citation APA (7e éd.)

Toister, J. (2017). The service culture handbook: A step-by-step guide to getting your employees obsessed with customer service. s.l.

Style de citation Chicago (17e éd.)

Toister, Jeff. The Service Culture Handbook: A Step-by-step Guide to Getting Your Employees Obsessed with Customer Service. [ San Diego]: s.l, 2017.

Style de citation MLA (9e éd.)

Toister, Jeff. The Service Culture Handbook: A Step-by-step Guide to Getting Your Employees Obsessed with Customer Service. s.l, 2017.