Toister, J. (2017). The service culture handbook: A step-by-step guide to getting your employees obsessed with customer service. s.l.
Цитирование в стиле Чикаго (17-е изд.)Toister, Jeff. The Service Culture Handbook: A Step-by-step Guide to Getting Your Employees Obsessed with Customer Service. [ San Diego]: s.l, 2017.
Цитирование MLA (9-е изд.)Toister, Jeff. The Service Culture Handbook: A Step-by-step Guide to Getting Your Employees Obsessed with Customer Service. s.l, 2017.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.