Services management : an integrated approach
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| Other Authors: | , , |
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| Format: | Book |
| Published: |
Harlow :
Financial Times Prentice Hall,
c2003
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| Edition: | 2nd.ed |
| Subjects: | |
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| Physical Description: | xxvi, 529 p. : ill.; 25 cm |
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| ISBN: | 9780273673538 |