Style de citation APA (7e éd.)

Looy, B. v., Gemmel, P., & Dierdonck, R. v. (2003). Services management: An integrated approach (2nd.ed.). Financial Times Prentice Hall.

Style de citation Chicago (17e éd.)

Looy, Bart van, Paul Gemmel, et R. van Dierdonck. Services Management: An Integrated Approach. 2nd.ed. Harlow: Financial Times Prentice Hall, 2003.

Style de citation MLA (9e éd.)

Looy, Bart van, et al. Services Management: An Integrated Approach. 2nd.ed. Financial Times Prentice Hall, 2003.