APA (7th ed.) Citation

Looy, B. v., Gemmel, P., & Dierdonck, R. v. (2003). Services management: An integrated approach (2nd.ed.). Financial Times Prentice Hall.

Chicago Style (17th ed.) Citation

Looy, Bart van, Paul Gemmel, and R. van Dierdonck. Services Management: An Integrated Approach. 2nd.ed. Harlow: Financial Times Prentice Hall, 2003.

MLA (9th ed.) Citation

Looy, Bart van, et al. Services Management: An Integrated Approach. 2nd.ed. Financial Times Prentice Hall, 2003.