Style de citation APA (7e éd.)

Palmer, A. (2001). Principles of services marketing (2nd.ed.). McGraw-Hill.

Style de citation Chicago (17e éd.)

Palmer, Adrian. Principles of Services Marketing. 2nd.ed. New York: McGraw-Hill, 2001.

Style de citation MLA (9e éd.)

Palmer, Adrian. Principles of Services Marketing. 2nd.ed. McGraw-Hill, 2001.