| 000 | 00643cam a2200169 a 4500 | ||
|---|---|---|---|
| 020 | _a0873894057 (alk. paper) | ||
| 040 |
_aMUL _beng. _eAACR |
||
| 082 | 0 | 0 | _a658.812 VAV |
| 100 | 1 | _aVavra, Terry G. | |
| 245 | 1 | 0 |
_aImproving your measurement of customer satisfaction : _ba guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / _c/ Terry G. Vavra |
| 260 |
_aMilwaukee, Wis. : _bASQ Quality Press, _cc1997. |
||
| 300 |
_axviii, 490 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. [465]-476) and index. | ||
| 546 | _aeng. | ||
| 650 | 0 | _aConsumer satisfaction | |
| 942 | _cBK | ||
| 999 |
_c6152 _d6152 |
||