| 000 | 00712nam a2200205 4500 | ||
|---|---|---|---|
| 020 |
_a 0966641329 _cTZS 5250/= |
||
| 040 |
_aMUL _beng _eAACR _cMUL |
||
| 082 | _a658.812 DEF | ||
| 110 | _aMontgomery Research, Inc. | ||
| 245 |
_aDefying the limits : _breaching new heights in customer relationship management _c/ Montgomery Research, Inc. and Andersen Consulting |
||
| 260 |
_aSan Francisco : _bMontgomery Research, Inc., _cc2000 |
||
| 300 |
_a430 p. : _bchiefly col. ill. ; _c30cm |
||
| 504 | _aGlossary of acronyms | ||
| 650 | _aConsumer satisfaction | ||
| 650 | _aCustomer relations | ||
| 650 | _aCustomer services | ||
| 650 | _aRelationship marketing | ||
| 710 | _aAndersen Consulting | ||
| 942 | _cBK | ||
| 999 |
_c6143 _d6143 |
||