000			00457nam a2200169 4500
020			_a9780195677959 _cTZs 21231.72
040			_aMUL _beng. _eAACR
082			_a658.4013 BED
100			_aBedi, Kanishka
245			_aQuality management _c/ Kanishka Bedi
260			_aNew York: _bOxford university press, _c2006.
300			_axi,712p. : _bill. ; _c25 cm.
504			_aIncludes index
546			_aeng.
650			_aService quality management
942			_cBK
999			_c5336 _d5336