| 000 | 00797cam a22002294a 4500 | ||
|---|---|---|---|
| 020 |
_a1412929539 _cTZs 252647.30 |
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| 040 |
_aMUL _beng. _eAACR |
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| 082 | 0 | 0 | _a658.4013 HOL |
| 100 | 1 | _aHollins, Bill. | |
| 245 | 1 | 0 |
_aManaging service operations / _cBill Hollins, Sadie Shinkins. |
| 260 |
_aLondon : _aThousand Oaks, CA : _bSage Publications, _c2006. |
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| 300 |
_axii, 299 p. : _bill. ; _c25 cm. |
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| 504 | _aIncludes bibliographical references (p. [289]-296) and index. | ||
| 546 | _aeng. | ||
| 650 | 0 | _aProduction management. | |
| 650 | 0 | _aService industries | |
| 650 | 0 | _aWork design. | |
| 700 | 1 | _aShinkins, Sadie. | |
| 856 | 4 | 2 | _uhttp://www.loc.gov/catdir/enhancements/fy0666/2006927097-d.html |
| 856 | 4 | 1 | _uhttp://www.loc.gov/catdir/enhancements/fy0666/2006927097-t.html |
| 942 | _cBK | ||
| 999 |
_c5260 _d5260 |
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