000			01528cam a2200205 i 4500
020			_a9780750639521 _cTZS 89,788.44
040			_aMUL _beng. _eAACR
082	0	0	_a658.4013 OAK
100	1		_aOakland, John S.
245	1	0	_aTotal quality management and operational excellence : _btext with cases / _cJohn S. Oakland.
250			_a2nd ed..
260			_aNew York : _bRoutledge, _c2000.
300			_axii, 380 p. : _bill. : _c25 cm.
504			_aIncludes bibliographical references and index.
505			_aPart one: The foundations - a model for TQM Understanding quality Commitment and leadership Design for quality Part two: TQM - the role of the quality system System design and contents Quality management system audit/review and self-assessment Part three: TQM - the tools and improvement cycle Measurement of quality Tools and techniques for quality improvement Some additional techniques for process design and improvement Part four: TQM - the organizational, communication and teamwork requirements Organization for quality Culture change through teamwork for quality Part five: TQM - the implementation Communications and training for quality Implementation of TQM and management of change Case studies
520			_aThis text provides a simple model for Total Quality Management and comprehensive coverage of the concepts students need to understand. It is supported throughout with real-life case studies
546			_aeng.
650		0	_aTotal quality management.
942			_cBK
999			_c5227 _d5227