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	1.	Service management : operations, strategy, information technology / James A. Fitzsimmons, and Mona J. Fitzsimmons. by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill/Irwin, c2008 Online access: Table of contents only Availability: Items available for loan: Mzumbe University Main Campus Library (3)Location, call number: 658 FIT, ... Found in Open Library: Place hold Add to cart (remove)
	2.	No cover image available No cover image available User interactive service provisioning framework for enhancing citizens’ adoption of mobile enabled government services in Tanzania / Maria Lauda Joel Goyayi, by Goyayi, Maria Lauda Joel Material type: Text Publication details: [Durban, South Africa] : University of KwaZulu-Natal, 2020 Dissertation note: Thesis, (PhD).- University of KwaZulu-Natal, 2020. Online access: Click here to access online Availability: Items available for reference: Mzumbe University Main Campus Library: Not for loan (1)Location, call number: THS 352.3802854678 GOY . Add to cart (remove)
	3.	Services marketing / Govind Apte. by Apte, Govind Material type: Text Publication details: New Delhi ; Oxford University Press, 2004 Availability: Items available for loan: Mzumbe University Main Campus Library (7)Location, call number: 658.8 APT, ... Found in Open Library: Place hold Add to cart (remove)
	4.	Services marketing and management / B. Balaji by Balaji, B Material type: Text Publication details: New Delhi: c2002 Availability: Items available for loan: Mzumbe University Main Campus Library (3)Location, call number: 658.8 BAL, ... Found in Open Library: Place hold Add to cart (remove)
	5.	Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 4th ed. Material type: Text Publication details: Boston, Mass. : McGraw-Hill/Irwin, c2004 Availability: Items available for loan: Mzumbe University Main Campus Library (2)Location, call number: 658 FIT, ... Found in Open Library: Place hold Add to cart (remove)
	6.	Managing service operations / Bill Hollins, Sadie Shinkins. by Hollins, Bill Shinkins, Sadie Material type: Text Publication details: London : Thousand Oaks, CA : Sage Publications, 2006 Online access: Click here to access online Click here to access online Availability: Items available for loan: Mzumbe University Main Campus Library (2)Location, call number: 658.4013 HOL, ... Found in Open Library: Place hold Add to cart (remove)
	7.	Services marketing / Helen Woodruffe by Woodruffe Helen Series: Frameworks Material type: Text Publication details: London : Pitman, 1995 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.8 WOO. Found in Open Library: Place hold Add to cart (remove)
	8.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th ed. Material type: Text Publication details: Boston : McGraw-Hill/Irwin, c2006 Online access: Click here to access online Click here to access online Click here to access online Availability: Items available for loan: Mzumbe University Main Campus Library (4)Location, call number: 658.8 ZEI, ... Found in Open Library: Place hold Add to cart (remove)
	9.	After industrial society? : the emerging self-service economy / Jonathan Gershuny. by Gershuny, Jonathan Material type: Text Publication details: London : Macmillan, 1978 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 330.91812 GER. Found in Open Library: Place hold Add to cart (remove)
	10.	Services marketing : the Indian perspective : text and readings / Ravi Shanker by Shanker, Ravi Material type: Text Publication details: New Delhi : Excel Books, ©2002 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.8 SHA. Found in Open Library: Place hold Add to cart (remove)
	11.	Principles of services marketing / Adrian Palmer by Palmer, Adrian Edition: 2nd.ed Material type: Text Publication details: New York : McGraw-Hill, c 2001 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.8 PAL. Found in Open Library: Place hold Add to cart (remove)
	12.	Services marketing : managing the service value chain / Manfred Bruhn and Dominik Georgi. by Bruhn, Manfred Georgi, Dominck Material type: Text Publication details: Harlow, England ; New York : Financial Times/Prentice Hall, c2006 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.8 BRU. Found in Open Library: Place hold Add to cart (remove)
	13.	Services management : an integrated approach / edited by Looy, Bart van (editor) Gemmel, Paul (editor) Dierdonck, R. van (editor) Edition: 2nd.ed Material type: Text Publication details: Harlow : Financial Times Prentice Hall, c2003 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.8 SER. Found in Open Library: Place hold Add to cart (remove)

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