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	1.	Integrated operations management : adding value for customers / Mark Hanna and W. Rocky Newman. by Hanna, Mark Newman, W. Rocky Edition: 1st ed. Material type: Text Publication details: Upper Saddle River, NJ : Prentice Hall, c2001 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.5 HAN. Found in Open Library: Place hold Add to cart (remove)
	2.	Handbook of logistics and distribution management / Alan Rushton and John Oxley by Rushton, Alan Oxley, John ( author ) Material type: Text Publication details: London : Kogan Page, c1991 Availability: Items available for loan: Mzumbe University Main Campus Library (3)Location, call number: 658.788 RUS, ... Found in Open Library: Place hold Add to cart (remove)
	3.	The handbook of logistics and distribution management Alan Rushton, John Oxley and Phil Croucher by Rushton, Alan Oxley, John Croucher, Phil Edition: 2nd ed. Material type: Text Publication details: London : Kogan Page, c2000 Availability: Items available for loan: Mzumbe University Main Campus Library (1). Found in Open Library: Place hold Add to cart (remove)
	4.	Defying the limits : reaching new heights in customer relationship management / Montgomery Research, Inc. and Andersen Consulting by Montgomery Research, Inc Andersen Consulting Material type: Text Publication details: San Francisco : Montgomery Research, Inc., c2000 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.812 DEF. Found in Open Library: Place hold Add to cart (remove)
	5.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th ed. Material type: Text Publication details: Boston : McGraw-Hill/Irwin, c2006 Online access: Click here to access online Click here to access online Click here to access online Availability: Items available for loan: Mzumbe University Main Campus Library (4)Location, call number: 658.8 ZEI, ... Found in Open Library: Place hold Add to cart (remove)
	6.	Customer services-marketing and the competitive environment/ Carol Mayall and Sally Palmer by Mayall,Carol Material type: Text Publication details: London ; Mountan View, CA : INPUT, c1992 Availability: Items available for loan: Mzumbe University Main Campus Library (2)Location, call number: 332.17 MAY, ... Found in Open Library: Place hold Add to cart (remove)
	7.	Services marketing : managing the service value chain / Manfred Bruhn and Dominik Georgi. by Bruhn, Manfred Georgi, Dominck Material type: Text Publication details: Harlow, England ; New York : Financial Times/Prentice Hall, c2006 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.8 BRU. Found in Open Library: Place hold Add to cart (remove)

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