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	1.	Service management : operations, strategy, information technology / James A. Fitzsimmons, and Mona J. Fitzsimmons. by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill/Irwin, c2008 Online access: Table of contents only Availability: Items available for loan: Mzumbe University Main Campus Library (3)Location, call number: 658 FIT, ... Found in Open Library: Place hold Add to cart (remove)
	2.	Services management : an integrated approach / edited by Looy, Bart van (editor) Gemmel, Paul (editor) Dierdonck, R. van (editor) Edition: 2nd.ed Material type: Text Publication details: Harlow : Financial Times Prentice Hall, c2003 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.8 SER. Found in Open Library: Place hold Add to cart (remove)

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