TY  - BOOK
AU  -  Stanton, Nicky
TI  -  Mastering communication
SN  - 9780230216921
U1  - 302.2 STA 
PY  - 2009///
CY  - Basingstoke
PB  - Palgrave Macmillan, 
KW  - Communication
KW  - Communication in organizations
KW  - Business communication
KW  - Communication in management
N1  - Includes index
N2  - This comprehensive 'how to' book is for anyone wishing to improve their communication skills and knowledge of the way in which communications function in organisations. It covers the skills of speaking, writing, listening and effective reading and provides guidance on telephoning, intervewing and meetings

UR  - http://bvbr.bib-bvb.de:8991/exlibris/aleph/a23_1/apache_media/E3FE175YNXDDLTJ5NMUGAMJ8188BNE.pdf
ER  -