Robert-Phelps Graham  <br/><br/>
Customer relationship management :  how to turn a good business int great one 
/ Graham Robert-Phelps 
 - London :  Thorogood,  c1998. 
 - 230 p. :  ill. ;  21 cm. 
<br/><br/><br/>eng. 
<br/><br/><label>ISBN: </label>9788176493604  TZS 11,978.744 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relationship management
<br/><br/><label>Dewey Class. No.: </label>658.812 ROB