Sommers Montrose S. Marketing / A customer-centric approach Montrose S. Sommers and James G. Barnes - Toronto : McGraw -hill , c2007. - xxvi , 546 p . : Col, ill . ; 26 cm. includes index. eng. ISBN: 9780070951860 TZS 12,000/= Subjects--Topical Terms: Customer relations MarketingMarketing textbook Dewey Class. No.: 658.8 SOM