TY  - BOOK
ED  - Montgomery Research, Inc.
ED  - Andersen Consulting
TI  - Defying the limits : : reaching new heights in customer relationship management
SN  -  0966641329
U1  - 658.812 DEF  
PY  - 2000///
CY  - San Francisco : 
PB  - Montgomery Research, Inc., 
KW  - Consumer satisfaction
KW  - Customer relations
KW  - Customer services
KW  - Relationship marketing
N1  - Glossary of acronyms
ER  -