Defying the limits :   reaching new heights in customer relationship management 
/ Montgomery Research, Inc. and Andersen Consulting 
 - San Francisco :   Montgomery Research, Inc.,   c2000 
 - 430 p. :   chiefly col. ill. ;  30cm 
<br/><br/>Glossary of acronyms 
<br/><br/><label>ISBN: </label>0966641329  TZS 5250/= 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction <br/>Customer relations <br/>Customer services <br/>Relationship marketing
<br/><br/><label>Dewey Class. No.: </label>658.812 DEF