TY - BOOK AU - Drafke,Michael W. TI - The human side of organizations SN - 9780136074793 U1 - 658.3 DRA PY - 2009/// CY - Upper Saddle River, N.J. PB - Pearson/Prentice Hall KW - Psychology, Industrial KW - Organizational behavior KW - Interpersonal relations N1 - Includes bibliographical references and index; Work and its place in life -- Perception and problem solving -- Primary communications -- Improving communications and managing conflict -- Ethics and etiquette -- Jobs, from design to appraisal -- Formal organizations : how people organize -- Understanding management -- Small groups and the informal organization -- Individuals and self-management -- Motivation and morale -- Job satisfaction and the quality of work life -- The dynamics of change -- Leadership -- Stress -- Challenges and opportunities ER -