TY  - BOOK
AU  - Besterfield, Carl 
AU  -  Besterfield  Glen H. 
AU  -  Besterfield. Mary 
TI  -  Total quality management
SN  - 8129702606
U1  - 658.4013 TOT 
PY  - 2003///
CY  - Upper Saddle River
PB  - Prentice Hall
KW  - Quality management
N1  -  Includes bibliographical reference and index
N2  - Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. The volume covers principles and practices of quality management, and outlines tools and techniques such as benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, products liability, process control and Taguchi's quality engineering. For quality management professionals and trainers
ER  -