TY  - BOOK
AU  - Okes,Duke
AU  - Westcott,Russ
TI  - The certified quality manager handbook
SN  - 0873894871
U1  - 658.4013 CER 
PY  - 2001///
CY  - Milwaukee, WI
PB  - ASQ Quality Press
KW  - Total quality management
KW  - Handbooks, manuals, etc
N1  - "Quality Management Division, American Society for Quality."; Includes bibliographical references and index
ER  -