TY  - BOOK
AU  - Hollins,Bill
AU  - Shinkins,Sadie
TI  - Managing service operations
SN  - 1412929539
U1  - 658.4013 HOL 
PY  - 2006///
CY  - London, Thousand Oaks, CA
PB  - Sage Publications
KW  - Production management
KW  - Service industries
KW  - Work design
N1  - Includes bibliographical references (p. [289]-296) and index
UR  - http://www.loc.gov/catdir/enhancements/fy0666/2006927097-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0666/2006927097-t.html
ER  -