TY  - BOOK
AU  - Suganthi L. 
TI  - Total quality management
SN  - 9788120326552
U1  - 658.4013 SUG 
PY  - 2004///
CY  - New Delhi
PB  - Prentice-Hall of India
KW  - Total quality management
N1  - Includes index
ER  -