TY - BOOK AU - Murphy,Herta A. AU - Hildebrandt,Herbert William TI - Effective business communications SN - 007044157X U1 - 651.7 MUR PY - 1991/// CY - New York PB - McGraw-Hill KW - Commercial correspondence KW - Business report writing KW - Business communication N1 - Includes bibliographical references (p. 819-830) and index ER -