Murphy, Herta A. Effective business communications / Herta A. Murphy and Herbert W. Hildebrandt. - 6th. ed. - New York : McGraw-Hill, c1991. - xxiv, [8], 840 p. : ill. (some col.) ; 24 cm. Includes bibliographical references (p. 819-830) and index. ISBN: 007044157X TZs.20000/- 0070441596 (test bank) 0070441588 (instructor's manual) 007044160X (study guide) Subjects--Topical Terms: Commercial correspondence.Business report writing.Business communication. Dewey Class. No.: 651.7 MUR