TY - BOOK AU - Sallis, Edward TI - Total quality management in education SN - 9780749437961 U1 - 371.2 SAL PY - 2002/// CY - London PB - Routledge KW - School management and organization KW - Total quality management in education N1 - Includes bibliographic reference and index N2 - This new edition introduces the key concepts of TQM in the education context, discusses organizational, leadership and teamwork issues, the tools and techniques of TQM, and will help educators develop a framework for management in their school ER -