TY  - BOOK
AU  - Tam, Henry
TI  - Serving the public: Customer management in local government
SN  - 0582212510
U1  - 352.041 TAM 
PY  - 1993///
CY  - London
PB  - Longman
KW  - Customer care
KW  - Quality management
KW  - Customer management
N1  - Includes bibliography
ER  -