Tam, Henry <br/><br/>
Serving the public:  Customer management in local government 
/ Henry Tam 
 - London:  Longman,  1993. 
 - vii, 144p. ;  27 cm. 
<br/><br/>Includes bibliography 
<br/><br/><label>ISBN: </label>0582212510  TZS 43701/= 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer care<br/>Quality management<br/>Customer management
<br/><br/><label>Dewey Class. No.: </label>352.041 TAM