Making monitoring and evaluation systems work : a capacity development toolkit /
Marelize Görgens and Jody Zall Kusek.
- Washington, DC : World Bank, c2009.
- xxxi, 493 p. : ill. ; 24 cm.
Includes bibliographical references (p. 470-479) and index.
Government productivity--Developing countries Performance standards--Developing countries Total quality management in government--Developing countries Public administration--Developing countries