Juran's quality management and analysis. /Joseph A. De Feo, Frank M. Gryna.

"Earlier editions of this book were written by J.M. Juran, Chairman Emeritus of the Juran Institute, Inc."

Revised edition of: Juran's quality planning and analysis : for enterprise quality / Frank M. Gryna, Richard C.H. Chua, Joseph A. DeFeo. 5th ed. 2007.

"The first five editions of Juran's quality planning and analysis have provided professionals and students with an authoritative exposition on the management processes ... The sixth edition, Juran's quality management and analysis, continues the tradition that has made this a foundational text"--Back cover.

Includes bibliographical references and indexes.

1. The Bottom Line: Quality and Business Performance -- 2. Integrating quality into the enterprise strategic plan -- 3. Organizationwide Assessment of Quality -- 4. Improving Quality While Decreasing Cost -- 5. Quality By Design to Increase Sales -- 6. Control of Quality to Maintain Superior Performance -- 7. Business Process Management -- 8. Organizational Roles to Support a Quality Culture -- 9. Creating a Quality Culture -- 10. Inspection, Test, and Measurement -- 11. Understanding Customer Needs -- 12. New Product Development's Role in Designing for Quality -- 13. Managing Quality in Operations-Manufacturing -- 14. Managing Quality in Operations-Service -- 15. Managing the Supply Chain -- 16. Quality Assurance & Audits -- 17. The Role of Statistics and Probability -- 18. Tools for Analyzing Data -- 19. Statistical Tools to Design for Quality -- 20. Tools to Maintain the Control of Quality.