Effective organisational communication : perspectives, principles and practices / Richard Blundel (Author), Kate Ippolito (Author), David Donnarumma (Author)
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TextPublication details: Harlow: Pearson, 2013.Edition: 4th edDescription: xxvi, 410p p.: some col. ill.; 25cmISBN: - 9780273774860
- 651.7 BLU
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Includes references and index
1 Perspectives on communication PART I PRINCIPLES OF COMMUNICATION 2 Breaking barriers: communication in practice 3 Using words: verbal communication 4 Making pictures: non-verbal communication 5 Developing arguments: persuasive communication 6 Establishing a dialogue: interactive communication 7 Making connections: organisational communication PART II COMMUNICATION IN PRACTICE 8 Letters, e-mail and text messages 9 Reports, briefing papers and summaries 10 Advertisements, promotions, news releases and exhibitions 11 Interviews, questioning and listening 12 Presentations and audio-visual technologies 13 Meetings, teams and negotiations 14 Communication in perspective
Summary:"Effective Organisational Communication is a comprehensive introduction to the principles of effective communication within and between organisations. Combining a strong theoretical grounding and real-world examples, it encourages students to explore fresh perspectives, challenge popular assumptions and gain new insights, while also developing practical communication skills ..."--Page [4] of of cover
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