Essentials of management information systems/ Kenneth C. Laudon, Jane P. Laudon.

Includes bibliographical references and index.

PREFACE xvI Information Systems in the Digital Age 11 Business Information Systems in Your Career 22 E-Business: How Businesses Use Information Systems 383 Achieving Competitive Advantage with Information Systems 78II Information Technology Infrastructure 1134 IT Infrastructure: Hardware and Software 1145 Foundations of Business Intelligence: Databases and Information Management 1566 Telecommunications, the Internet, and Wireless Technology 1887 Securing Information Systems 228III Key System Applications for the Digital Age 2658 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 2669 E-Commerce: Digital Markets, Digital Goods 29610 Improving Decision Making and Managing Knowledge 330IV Building and Managing Systems 36711 Building Information Systems and Managing Projects 36812 Ethical and Social Issues in Information Systems XXXGLOSSARY G-1REFERENCES R-1INDEX I-1PHOTO AND SCREEN SHOT CREDITS P-1iv