Textbook of social administration : the consumer-centered approach / John Poertner, and Charles A. Rapp.
Material type:
TextPublication details: New York : The Haworth Press, c2007.Description: xvi, 432 p. : ill. ; 22 cmISBN: - 9780789031778 (case 13 : alk. paper)
- 0789031779 (case 13 : alk. paper)
- 9780789031785 (soft 13 : alk. paper)
- 0789031787 (soft 13 : alk. paper)
- 361.30684 POE 22 1
- HV95 .P645 2007
| Item type | Current library | Home library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
| Book | Mzumbe University Main Campus Library | Mzumbe University Main Campus Library | 361.30684 POE (Browse shelf(Opens below)) | 1 | Available | 0082985 | ||
| Book | Mzumbe University Main Campus Library | Mzumbe University Main Campus Library | 361.30684 POE (Browse shelf(Opens below)) | 2 | Available | 0082986 | ||
| Book | Mzumbe University Main Campus Library | Mzumbe University Main Campus Library | 361.30684 POE (Browse shelf(Opens below)) | 3 | Available | 0082987 | ||
| Book | Mzumbe University Main Campus Library | Mzumbe University Main Campus Library | 361.30684 POE (Browse shelf(Opens below)) | 4 | Available | 0082988 | ||
| Book | Mzumbe University Main Campus Library | Mzumbe University Main Campus Library | 361.30684 POE (Browse shelf(Opens below)) | 5 | Available | 0082984 |
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| 361.3 BIE The casework relationship | 361.3 BIS Managing conflict / | 361.30684 POE Textbook of social administration : the consumer-centered approach / | 361.30684 POE Textbook of social administration : the consumer-centered approach / | 361.30684 POE Textbook of social administration : the consumer-centered approach / | 361.30684 POE Textbook of social administration : the consumer-centered approach / | 361.30684 POE Textbook of social administration : the consumer-centered approach / |
Includes bibliographical references (p. 389-399) and index.
Consumer-centered social administration -- Initiating change through persuasion : the microskills approach -- An analytic framework for social program management -- Specifying and managing the social work theory of helping -- Program framework : the rest of the story -- Managing information : determining whether the program is operating as intended -- Selection and measurement of performance indicators -- Personnel management -- Fiscal management -- The inverted hierarchy.
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