Achieving service excellence : strategies for healthcare /edited by Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton, Anthony R. Kovner and Duncan Neuhauser

Contributor(s):

Material type: Text

TextPublication details: New Delhi: Pentagon Press, 2006.Description: xxiii, 420 p.: ill.; 25cmISBN:

8182742706

Uniform titles:

Encyclopedia of management in hospital & health-care administration

Subject(s):

DDC classification:

362.1068 FOT

Summary: This book offers a plan for successfully competing in today's competitive healthcare marketplace by presenting the theories, methods, and techniques behind delivering an excellent healthcare experience

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Holdings
Item type	Current library	Home library	Call number	Copy number	Status	Date due	Barcode	Item holds
Book	Mzumbe University Main Campus Library	Mzumbe University Main Campus Library	362.1068 FOT (Browse shelf(Opens below))	1	Available		0062364
Book	Mzumbe University Main Campus Library	Mzumbe University Main Campus Library	362.1068 FOT (Browse shelf(Opens below))	2	Available		0062366

Total holds: 0

Includes bibliographical references and index

This book offers a plan for successfully competing in today's competitive healthcare marketplace by presenting the theories, methods, and techniques behind delivering an excellent healthcare experience

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