Managing service operations /
Hollins, Bill.
Managing service operations / Bill Hollins, Sadie Shinkins. - London : Thousand Oaks, CA : Sage Publications, 2006. - xii, 299 p. : ill. ; 25 cm.
Includes bibliographical references (p. [289]-296) and index.
eng.
1412929539 TZs 252647.30
Production management.
Service industries
Work design.
658.4013 HOL
Managing service operations / Bill Hollins, Sadie Shinkins. - London : Thousand Oaks, CA : Sage Publications, 2006. - xii, 299 p. : ill. ; 25 cm.
Includes bibliographical references (p. [289]-296) and index.
eng.
1412929539 TZs 252647.30
Production management.
Service industries
Work design.
658.4013 HOL